State Farm® Insurance Agent Shannon Olson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Richie Ray
June 19, 2025
1
out of
5
rating by Richie Ray
"Will not stop harassing/calling my phone despite several courteous requests to her and her office to stop contacting me. I’ve booked elsewhere and am happy with my policy, no need to keep me on a call list and then ignore my MULTIPLE over the phone requests for them to stop contacting me, so I guess the best way to get her attention is to write it on her google reviews."
We responded:
"Hi Richie - I want to extend my sincerest apologies for the recent miscommunication regarding your request not to be contacted. We completely understand how frustrating this situation must have been for you, and I am truly sorry for any inconvenience it caused. Your feedback is incredibly important to us, and we are taking steps to ensure that our communication practices are improved moving forward. Thanks & take care!"
Susan Reynolds
June 16, 2025
5
out of
5
rating by Susan Reynolds
"Shannon Olson has been my agent for many years! They are literally a phone call away no matter what you need! Love them"
We responded:
"Susan, thank you for the review!!"
Leigh Hester
June 12, 2025
5
out of
5
rating by Leigh Hester
"Easy to work with, quick responses, great coverage at a great price"
We responded:
"Thank you, Leigh! I'm happy to hear that you found our service easy to work with and appreciated the quick responses. It's great to know you're satisfied with the coverage and pricing. If you ever have more questions or need assistance, feel free to reach out anytime!"
Anthony Doss
June 9, 2025
5
out of
5
rating by Anthony Doss
"I worked with Meredith over the phone setting up my auto insurance policy. She is great to work with. She is very knowledgeable with what she is doing. Calls you when she says she’s going to which is very rare these days. She’s very polite, courteous, and efficient!"
We responded:
"Thank you for your review, Anthony! I'm happy to hear that Meredith provided such excellent service while setting up your insurance policy. Her dedication to being knowledgeable and reliable truly makes a difference. If you need any further assistance, feel free to reach out!"
Kevin Hotter
May 29, 2025
5
out of
5
rating by Kevin Hotter
"We moved from California to Florida and had to transfer our home, auto, and life policies — Meredith made it super easy. She answered all my (many) questions and handled everything quickly. Really appreciate her help getting us set up in our new state!"
We responded:
"Thank you, Kevin, for sharing your experience! I'm glad Meredith was able to assist with your transition. It's wonderful to know she made the process smooth and addressed all your questions. If you need any further assistance, feel free to reach out to our office. We're here to help!"
Benjamin Prince
May 29, 2025
5
out of
5
rating by Benjamin Prince
"I really appreciate Cait for her kindness and knowledge of handling my insurance policy. She has really helped me and I appreciate that. Looking forward to this great union going forward. Thanks."
We responded:
"Benjamin, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Cait cares a lot about our customers."
Brian Creighton
May 28, 2025
5
out of
5
rating by Brian Creighton
"great communicate and rates. Highly recommend them!"
We responded:
"Thank you, Brian, for your kind words and recommendation! I'm glad to know that you appreciated our communication and rates. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Marianne Giannott
May 23, 2025
5
out of
5
rating by Marianne Giannott
"Meredith and the entire Baymeadows State Farm office were so communicative and streamlined everything for me with the information I supplied. It was the easiest, and most cost effective insurance experience in a very long time! Thank you!"
We responded:
"Marianne, thank you for sharing your positive experience with Meredith and our Baymeadows office! We are overjoyed to see reviews like this! Our team is glad to hear that you found our service communicative and streamlined, making your insurance experience easy and cost-effective. We look forward to assisting you with any future insurance needs! - Shannon Olson - State Farm Insurance Agent, Jacksonville, FL"
Arturo Niebla
May 22, 2025
5
out of
5
rating by Arturo Niebla
"Shannon’s team is the best! Whether working with Meredith Mancuso or Maryssa Bevan, you can be sure that all of your questions will be answered and they will walk you through the entire process. I had the pleasure of working with Maryssa while shopping for home insurance and she provided all the information I needed and explained what I didn’t understand."
We responded:
"Thank you for the wonderful review, Arturo! Meredith is a fantastic asset to our team, and we’re happy to hear she was able to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Zack Simon
May 20, 2025
5
out of
5
rating by Zack Simon
"Super helpful and made our transition to a new state very easy. If you need insurance highly recommend Shannon."
We responded:
"Thank you for your review, Zack! We're happy we could help during your recent move. We appreciate you taking the time to share your experience with us."
Brianna Brown
May 19, 2025
5
out of
5
rating by Brianna Brown
"Caitlyn with the Baymeadow office is fantastic 😍 if she doesn't have an answer for my question, she finds the person who does. Updates: I've been with this office for years and absolutely love them! The rates are competitive, the reps are extremely knowledgeable. Maryssa has been helping me get my insurance settled this time around and is so kind, personable, and knowledgeable!"
We responded:
"Appreciate the 5 star review, Brianna!"
Mike
May 16, 2025
5
out of
5
rating by Mike
"A top-notch team that is very responsive to my needs and inquiries, especially Cait."
We responded:
"Thank you, Mike, for your wonderful feedback! I'm glad to hear that our team, especially Cait, has been responsive to your needs and inquiries. We're here to assist you with any future questions or needs you may have. Feel free to reach out anytime!"
Paul Stern
May 15, 2025
5
out of
5
rating by Paul Stern
"I had an excellent experience bundling my insurance with Shannon Olson State Farm. I worked with Maryssa, who was helpful, patient and most importantly available..In spite of a few tech issues, she picked up the phone immediately during the day several times, was gracious and immediately helped. I have a very busy schedule and that meant a lot. We have been with state farm for 11 years and have been satisfied with the company. The new team we are working with is very helpful."
We responded:
"Thank you, Paul, for sharing your experience! I'm glad to hear that we were able to assist you effectively, especially with your busy schedule. It's wonderful to know that her patience and availability made a positive impact. We truly appreciate your loyalty over the years and are happy to have you with us. If you need any further assistance, please feel free to reach out anytime!"
Lauren Baylis
May 7, 2025
5
out of
5
rating by Lauren Baylis
"Love my agent! Maryssa is so helpful and made the process super easy!"
Haydar Haydar
May 7, 2025
5
out of
5
rating by Haydar Haydar
"Great insurance agent with great knowledge and prices."
We responded:
"Thank you, Haydar, for your positive feedback! I'm happy to know that you appreciate the knowledge and pricing we offer. If you have any questions or need assistance in the future, feel free to reach out."
MillionDollaMamma MDM
May 2, 2025
5
out of
5
rating by MillionDollaMamma MDM
"Marissa was awesome! She was knowledgeable, patient and professional. Thank you for a great experience."
We responded:
"Thank you, MillionDollaMamma MDM, for sharing your experience! I'm happy to hear that Marissa provided knowledgeable and professional service."
Eve Aptheker
April 24, 2025
5
out of
5
rating by Eve Aptheker
"Thank you Cait, for your efficient handling of my insurance transfer!"
We responded:
"Thank you, Eve, for sharing your experience! I'm glad Cait was able to assist with your insurance transfer efficiently. If you need assistance, feel free to reach out to our office."
Derek Tyson
April 16, 2025
5
out of
5
rating by Derek Tyson
"The best agent we have ever had the pleasure of working with. She made the whole process of switching insurance so easy. Highly recommend!"
We responded:
"Wow, thank you for the five-star rating, Derek! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"
Charlotte Rivello
April 1, 2025
5
out of
5
rating by Charlotte Rivello
"Meredith is the best! She helped me get a very good deal on my renters insurance in a timely manner. She’s professional and has a great personality! (:"
We responded:
"Thank you, Charlotte, for sharing your experience! I'm so happy to hear that Meredith was able to assist you with your insurance and provide a great deal. Her professionalism and friendly nature truly make a difference. If you have any more questions or need further assistance, feel free to reach out."
Kelly Bandel
April 1, 2025
5
out of
5
rating by Kelly Bandel
"Shannon was really helpful with all our needs for our home insurance!"
We responded:
"Thank you, Kelly! I'm happy to know that I could assist with your insurance needs. If you have any more questions or need further assistance, feel free to reach out anytime."
Kathryn Lay
April 1, 2025
5
out of
5
rating by Kathryn Lay
"Meredith is so helpful! They are super responsive and on top of things!"
We responded:
"Thank you, Kathryn! I'm glad to hear that Meredith has been so helpful and responsive. We appreciate your feedback and are here to assist with any other insurance needs or questions you may have."
Steven Sellars
March 31, 2025
5
out of
5
rating by Steven Sellars
"Caitlyn is the best!"
We responded:
"Thank you, Steven! I'm happy to hear such positive feedback about Caitlyn. She's a valuable part of our team, and we're grateful for her dedication. If you need any assistance in the future, feel free to reach out to our office!"
Joel Ramirez
March 25, 2025
5
out of
5
rating by Joel Ramirez
"Just wonderfull people with the best intentions! All the best to Shannon Olson office staff!"
We responded:
"Joel, thank you so much for your kind words! I'm glad to hear you had such a positive experience with our team. We truly appreciate your support and well wishes. If you ever need anything in the future, don't hesitate to reach out. - Shannon Olson - State Farm Insurance Agent, Saint Augustine, FL"
Brad Long
March 12, 2025
5
out of
5
rating by Brad Long
"Meredith was extremely helpful during our process. She was patient with me and helped explain any questions I had. 10/10 recommend!"
We responded:
"Thank you, Brad, for your wonderful feedback! I'm delighted to hear that Meredith was able to assist you so effectively. Her patience and ability to clarify your questions are truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
Joshua Poole
March 11, 2025
5
out of
5
rating by Joshua Poole
"If you’re in Jacksonville and you’re not insured by Shannon’s office, you’re fumbling the ball. Security and peace of mind for any of my needs."
We responded:
"Joshua, I'm so happy to know that our office has provided you with the security and confidence you value. Your support means a lot to us! If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"