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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mrs. Sheena

March 5, 2026

5  out of  5
rating by Mrs. Sheena
"My agent is very knowledgeable about her job Always willing to answer and question i may have had. Shannon's communication skills are incredible. She worked with my schedule and she always informed me if anything changed. If you want a agent that goes above and beyond you need Shannon's Olson. Her ability to always show how much she cares for her clients and not treat her clients like a number made me switch to State Farm She is all around a great person very kind hearted and loving. Thanks for representing State Farm so well. No other company can compete or compare with State Farm with Shannon's Olson on the Team."
We responded:
"Thank you so much, Mrs. Sheena! I'm really happy to hear that you appreciate the dedication and care I strive to provide. It's wonderful to know that my communication and willingness to accommodate your schedule made a difference. Your kind words mean a lot, and I'm grateful to have you as part of our family. If there's anything else you need, just let me know!"
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Tony Mann

March 5, 2026

5  out of  5
rating by Tony Mann
"I love State Farm they're very helpful and always very kind responsive to my needs always takes the time to make sure I get what I need at a great value"
We responded:
"Thank you, Tony! Come by and visit us soon!"
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Mark Mccracken

March 4, 2026

5  out of  5
rating by Mark Mccracken
"I needed to get new insurance binder and cards for a new truck and Hannah did a fantastic job quick and painless thank you"
We responded:
"Thank you, Mark! I'm glad to hear that Hannah was able to assist you efficiently with your new insurance binder and cards. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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sebastian O

March 3, 2026

5  out of  5
rating by sebastian O
"Polite & informative."
We responded:
"Thank you, Sebastian! I'm glad you found our service polite and informative. If you have any more questions or need assistance, feel free to reach out anytime. We’re here to help!"
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Luis Castillo

February 27, 2026

5  out of  5
rating by Luis Castillo
"Hannah and the whole Stare Farm crew are always so very pleasant to talk to... been with them for 14 years and they are super super understanding.... Keep up the good work ladies... Thank u so Very much"
We responded:
"Thank you, Luis! I'm so happy to hear that Hannah and the team have been providing you with such a pleasant experience over the years. Your continued trust means a lot to us. We’re here whenever you need us!"
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Gene Burgess

February 24, 2026

5  out of  5
rating by Gene Burgess
"I have absolutely loved having Shannon Olson as my State Farm agent over the last couple of years. Her staff is always super friendly and knowledgeable and willing to take the time to answer all my questions. Hannah even helped me switch my homeowners insurance over to State Farm. Thank you Hanna, Shannon, and everyone in your office for being an absolute joy to work with!"
We responded:
"Thank you, Gene, for your wonderful feedback! I'm so happy to hear that you've enjoyed working with me and the team. It's great to know that Hannah and the rest of the team have been helpful and friendly. We’re always here to assist with any questions or needs you might have. Thanks for choosing us!"
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John Finnegan

February 24, 2026

5  out of  5
rating by John Finnegan
"Hannah made it so easy to understand the different coverages. Can't recommend her more."
We responded:
"Thank you for the five-stars! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Robert Sahdala

February 18, 2026

5  out of  5
rating by Robert Sahdala
"Bought a new vehicle. Called Heather explained everything. It was taken care of. Great job."
We responded:
"Thank you, Robert, for sharing your experience! I'm glad Cait was able to assist you so efficiently while you were at the dealership. Her dedication to providing excellent service is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime. Enjoy your new vehicle!"
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KDC

February 16, 2026

5  out of  5
rating by KDC
"Thoughtful, kind, knowledgeable agent that’ll help you with all your needs."
We responded:
"Thank you! I'm happy to know you found the service thoughtful and knowledgeable. It's great to assist with all your needs. If you ever have more questions or need further assistance, feel free to reach out!"
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Ron Sled

February 12, 2026

5  out of  5
rating by Ron Sled
"Great customer service. Thank you"
We responded:
"Thank you, Ron! I'm happy to know you appreciated our customer service. If you ever need anything else, feel free to reach out!"
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Island Girl

February 12, 2026

5  out of  5
rating by Island Girl
"Have had a fabulous experience with Shannon and her whole team. Just extremely helpful and so knowledgeable! Thank you for the great experience!"
We responded:
"Thank you for the wonderful review! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
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Andy Stevenson

February 10, 2026

5  out of  5
rating by Andy Stevenson
"Lais was so easy to work with. She is an awesome employee and representative of the brand."
We responded:
"Hey Andy! Lais really enjoyed working with you and appreciates your kind words. She’s happy she could assist with your homeowners coverage and make the process easy. Thank you for sharing your experience!"
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Preston Hale

February 7, 2026

5  out of  5
rating by Preston Hale
"State Farm has been great since day one. Recently bought a truck and called for an addition to my policy before leaving the lot. Ten minutes later I was insured with all necessary documentation. Hannah has been perfect to work with, and responds immediately. Thank you!"
We responded:
"Preston, thank you for your fantastic feedback! Hannah is indeed a valuable part of our team, and I'm happy she provided you with such prompt service. If you need anything else, feel free to reach out anytime!"
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Donna Barrick

February 5, 2026

5  out of  5
rating by Donna Barrick
"Lais has been great to work with and made the process for homeowners and car insurance very easy! We just recently moved to Florida and we are happy we found her! Thanks, Lais!"
We responded:
"Donna, thank you for sharing your experience! I'm happy to hear that Lais made your transition to Florida smooth and easy with your insurance. We're grateful to have you with us. If you need anything else, feel free to reach out!"
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Andrew Harmon

February 4, 2026

5  out of  5
rating by Andrew Harmon
"Amazing experience, Shannon Olson was very professional and polite. She listened to my problems and solved them. Highly recommend Shannon to everyone, but as long as you can get with State Farm you're good cuz they are a great Insurance Company and stand by their motto. Thank you Shannon 😀"
We responded:
"Thank you, Andrew! I'm glad you had such a positive experience. It's great to know that your concerns were addressed effectively. We appreciate your recommendation and your support for State Farm. If there's anything more we can do for you, just let us know!"
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Janeze Lockwood

February 2, 2026

5  out of  5
rating by Janeze Lockwood
"My family loves State Farm and has been apart of this firm since 2007. We have life insurance for our family , car insurance and disability insurance with them at a very reasonable price. Thank you Heather"
We responded:
"Hey Janeze! It’s wonderful to hear that Heather has been able to assist your family with life, auto, and disability insurance. We’re happy to know your family has felt supported over the years. Thank you for sharing your experience."
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Kali Hamilton

January 30, 2026

5  out of  5
rating by Kali Hamilton
"Heather was absolutely incredible! She helped me save so much on my auto policy and was so thorough in making sure I had the best rate possible."
We responded:
"Kali, thank you for your wonderful feedback! I'm happy to hear that Heather was able to assist you in finding the best rate for your policy. Our team is dedicated to providing thorough and helpful service. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Josh Larson

January 30, 2026

5  out of  5
rating by Josh Larson
"Very pleased with my experience with Shannon Olsen and her team! Specifically, Heather helped me get everything squared away for all of my insurance needs. She provided excellent customer service and responsiveness. Walked me through everything. Highly recommend."
We responded:
"Thank you, Josh! I'm happy to hear that Heather was able to assist you with your insurance needs and provide excellent service. Our team is dedicated to making sure everything is clear and taken care of for our customers. If you ever need anything else, feel free to reach out!"
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C I

January 22, 2026

5  out of  5
rating by C I
"The Palencia State Farm office is amazing! Friendly, Knowledgable, and wonderful to work with! Thank you!"
We responded:
"Thank you! I'm happy to hear that you had such a positive experience with our office. We strive to provide friendly and knowledgeable service to all our customers. Let us know if there's anything else we can do for you!"
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Kelly Bandel

January 20, 2026

5  out of  5
rating by Kelly Bandel
"Shannon was really helpful with all our needs for our car and home insurance!"
We responded:
"Thank you, Kelly! I'm happy to know that I could assist with your insurance needs. If you have any more questions or need further assistance, feel free to reach out anytime."
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Austin Smith

January 15, 2026

5  out of  5
rating by Austin Smith
"Heather was great to work with, and helped tremendously in regards to setting up our new policy with State Farm"
We responded:
"Thank you for the five stars, Austin! And thank you for trusting us with your insurance needs."
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Vanessa Conners

January 8, 2026

5  out of  5
rating by Vanessa Conners
"Lais Barros was amazing to work with! She was very knowledgeable, patient, and always quick to respond to my questions. She made the entire process smooth and stress-free. I would absolutely recommend her to anyone looking for great service."
We responded:
"Hey, Vanessa! Thanks so much for letting us know that Lais was helpful with your auto and home insurance questions. We’re happy she was able to answer everything and make the process easy for you. We appreciate your review and hope to continue assisting you whenever you need."
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Frank Risk

December 30, 2025

5  out of  5
rating by Frank Risk
"Shannon and her team are awesome to work with. They are fast and efficient when adding a vehicle. It is a pleasure to do business with Shannon, Heather and the rest of the team!"
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Kristin McChesney

December 24, 2025

5  out of  5
rating by Kristin McChesney
"The office has been wonderful to work with! Heather quickly helped us add a new vehicle to our policy. It was a breeze!"
We responded:
"Kristin, thank you for your kind words! I'm glad Heather could assist you so efficiently with adding your new vehicle. We’re always here to make things easy for you. Let us know if there's anything else we can do for you!"
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Austin Panuto

December 22, 2025

5  out of  5
rating by Austin Panuto
"Honestly the best experience getting car insurance i’ve had, these guys are such a good company and i was with progressive before paying 330$ a month and I talked to Lais and she got me more coverage for half the price and now im paying 150! Lais was super fun to talk too and very knowledgeable and i will be sending all my friends and family to her and shannon!!"
We responded:
"Thank you, Austin! I'm happy to hear that Lais was able to assist you in finding better coverage at a lower cost. It's great to know you enjoyed your experience with us. We appreciate your recommendation and look forward to helping your friends and family! If you ever need anything else, just let us know."