State Farm® Insurance Agent Shannon Olson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Amber DuVall
October 13, 2026
5
out of
5
rating by Amber DuVall
"Lais was very helpful and kind in assisting me from switching my policy from Wyoming to our new home in Saint Augustine. Very blessed to be able to have such an easy transition right away. Thank you again!"
We responded:
"Amber, thank you for taking the time to leave us a review! I'm happy to hear that Lais was able to assist you with your policy transition to Saint Augustine. We strive to make these processes as smooth as possible. We're always here to help if anything comes up!"
Dimitry Taveren
October 8, 2026
5
out of
5
rating by Dimitry Taveren
"I like getting my insurance services with Shannon's State Farm office. Her team can always be reached easily over the phone or email, and managing policies with their help is a breeze. Pricing is reasonable, and you get discounts over time. I will keep doing business with Shannon's State Farm office in the foreseeable future, and I highly recommend them to anyone considering it."
We responded:
"Dimitry, thank you for taking the time to leave us a review! I'm happy to hear that our team has made managing your policies easy and accessible. It's great to know you find our pricing reasonable and appreciate the discounts. We look forward to continuing to serve you! Let us know if we can help with anything else."
NADER NEMEH
October 6, 2026
5
out of
5
rating by NADER NEMEH
"Lexi at was amazing to work with. She was extremely helpful, patient, and professional throughout the whole process. She took the time to explain everything clearly, answered all of my questions, and made sure everything was handled properly. Great customer service and a really smooth experience. Definitely recommend asking for Lexi!"
We responded:
"Nader, we appreciate your recommendation! I'm glad to hear that Lexi provided such helpful and professional service. It's great to know she made the process smooth and answered all your questions!"
Tom S
October 6, 2026
5
out of
5
rating by Tom S
"I've worked with Meredith and Lexi. Each time the service provided was outstanding! Very responsive on quickly getting me what turned out to be the best competitive quote for auto, home and LSV golf cart insurance. I ended up paying much less for the premiums comparing to what I had been paying with my previous insurer. I highly recommend Shannon Olson as your go to State Farm agent."
We responded:
"Thank you, Tom! I'm glad to hear that Meredith helped you well and gave you a good quote. It's nice to know you're saving on your premiums. If you need anything else, just let me know!"
Jj Spencer
October 5, 2026
5
out of
5
rating by Jj Spencer
"Lexi was so friendly and helpful. She listened to my needs and found the best options to insure our vehicles. She explained all the details of coverages for all our car insurance."
We responded:
"Jj, we’re so glad to hear how Meredith was able to help you with your insurance needs! She is an essential part of our team, and we appreciate you letting us know how well she was able to assist you. Thank you for choosing us as your insurance provider!"
Clifford Hines
October 5, 2026
5
out of
5
rating by Clifford Hines
"Shannon was very helpful, and very nice
Shannon made it seemed that I was speaking with an old friend. As far as my insurance rates.. they absolutely can't be beat"
We responded:
"Thank you, Clifford! I'm really happy to hear that you felt comfortable and well taken care of during your visit. It's great to know that you're satisfied with your insurance rates too. We're always here if you need anything else!"
Aidan Mounts
October 5, 2026
5
out of
5
rating by Aidan Mounts
"Lais took the time to answer all of my questions and made the entire process easy to understand. She helped me set up my insurance based on my specific needs and made sure I felt comfortable with my coverage. I would definitely recommend her to anyone looking for someone knowledgeable and helpful to guide them through the process!"
We responded:
"Thank you, Aidan! I'm happy to hear that Lais was able to assist you so effectively and make the process clear and comfortable for you. It's great to know you felt supported in setting up your insurance. We appreciate your recommendation! Feel free to reach out if you need anything else!"
Joshua Butler
October 2, 2026
5
out of
5
rating by Joshua Butler
"Excellent service! I have been a customer with Shannon since 2021. Fair and reasonable prices. Highly recommended for all of your insurance needs. Thank you Lais for the excellent customer service today."
We responded:
"Hey, Joshua! Thank you for being with my office since 2021 and for continuing to choose us for your homeowners and auto insurance. I truly appreciate your recommendation, and I know Lais will appreciate the recognition too!"
Sentri Rivera
September 28, 2026
5
out of
5
rating by Sentri Rivera
"Lais was thorough and friendly"
We responded:
"Sentri, thank you for taking the time to leave us a review! I'm happy to hear that Lais provided you with thorough and friendly service. We're here to make your experience as smooth as possible. Feel free to reach out if you need anything else!"
Jane Crew
September 16, 2026
5
out of
5
rating by Jane Crew
"Quick, easy, simple, to the point very friendly, and definitely the right price"
We responded:
"Jane, thank you for taking the time to leave us a review! I'm happy to hear that you found our service quick and friendly, and that we could offer you the right price. We appreciate your support!"
Jay Karp
September 16, 2026
5
out of
5
rating by Jay Karp
"I came back to State Farm and especially my agent after reaching out to me checking to see if they could save me money by switching back. They saved us a significant amount of money and came back to State Farm auto. Then they were able to save us money on our homeowners insurance and we have course switched back. The agent staff has always been helpful and friendly and accommodating when making changes by adding and deleting vehicles."
We responded:
"Jay, thank you for the wonderful feedback! I'm happy to hear that we could help you save on both your auto and homeowners insurance. It's great to know our team has been helpful and accommodating with your policy changes. We're glad to have you back with us!"
Tyler Gordon
August 11, 2026
5
out of
5
rating by Tyler Gordon
"Lais helped me save money by switching to Statefarm and was super friendly and kind which is always the type of people I like to work with!"
We responded:
"Tyler, thank you for taking the time to leave us a review! I'm glad to hear that Lais was able to help you save money and that you enjoyed working with her. We always aim to provide friendly and helpful service. We're always happy to help if anything comes up."
Laura Smith
July 30, 2026
5
out of
5
rating by Laura Smith
"I worked with Lais Burros from this agency. She was outstanding. She was patient and understanding and answered all my questions even though I asked them multiple times. I would definitely recommend contacting her if you’re in the market for new insurance."
We responded:
"Laura, thank you for sharing your experience! I'm happy to hear that Lais provided such exceptional service and was able to assist you with all your questions. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Bruce Creighton
July 30, 2026
5
out of
5
rating by Bruce Creighton
"They are all very polite and professional. Great people to work with."
We responded:
"Hi Bruce, thank you for sharing your experience with Cait! Her amazing communication skills and professionalism are truly appreciated. We are grateful for the opportunity to assist you and look forward to continuing to provide great customer service. - Shannon Olson - State Farm Insurance Agent, Jacksonville, FL"
Debbie Jones
July 28, 2026
5
out of
5
rating by Debbie Jones
"Moving states is stressful. When you reach out to get car insurance and everything was simple and easy. You are so happy to have found an efficient representative. I am happy to recommend Shannon Olson State Fsrm."
We responded:
"Debbie, I'm glad we could make your transition between states a bit smoother and that you found our service efficient. Your recommendation means a lot to us. We're always here if you need anything else!"
ROBERT WARD
July 27, 2026
5
out of
5
rating by ROBERT WARD
"Friendly and negotiable"
We responded:
"Robert, thank you for taking the time to leave us a review! I'm happy to hear that you found our team friendly and easy to work with. We strive to make every interaction a positive one. Let us know if we can help with anything else!"
Maria Franco
July 23, 2026
5
out of
5
rating by Maria Franco
"I was assisted by Laís with my car insurance. I received excellent service. I appreciate it. Thank you very much."
We responded:
"Maria, thank you for your kind words! I'm happy to know you received excellent service and appreciate your recommendation. If you ever need anything else, feel free to reach out. Thanks for choosing us!"
Mary de Camargo
July 22, 2026
5
out of
5
rating by Mary de Camargo
"Excellent service. This branch never gave up on me as a customer. Even when I switched companies for a short while she always sent me cards and called and checked on me. I switched back and am glad I did."
We responded:
"Thank you, Mary, for your wonderful review! I'm happy to hear that you felt supported and valued by our office, even during your time away. It's great to have you back with us, and we're here to help with anything you need. We appreciate your support!"
Rexx Foglesong
July 17, 2026
5
out of
5
rating by Rexx Foglesong
"Shannon Olson has always been very helpful with our car insurance questions and needs. She is easy to talk to and we are very glad to be with State Farm Insurance. She makes it easy to renew the car insurance policy and gives us a fair quote for the price."
We responded:
"Thank you, Rexx, for taking the time to leave us a review! I'm happy to hear that you've found our office helpful with your insurance needs and that the process has been smooth for you. It's great to know you're satisfied with the service and pricing. Let us know if we can help with anything else!"
Kylar
July 16, 2026
5
out of
5
rating by Kylar
"Thank you Hannah for your patience and kindness in assisting me with my new policy! Your service is exceptional; may all the kindness you share find its way back to you!"
We responded:
"Kylar, thank you for taking the time to leave us a review! I'm glad Hannah was able to assist you with your new policy. We appreciate your kind words and are happy to have you with us. Feel free to reach out if you need anything else!"
Stan Zielinski
July 13, 2026
5
out of
5
rating by Stan Zielinski
"Lais was very helpful in helping us transfer coverage seamlessly when we moved to FL."
We responded:
"Thank you, Stan! I'm glad to hear that Lais was able to assist you with transferring your coverage smoothly to Florida. We appreciate your feedback and are here if you need anything else."
Andy Keator
July 9, 2026
5
out of
5
rating by Andy Keator
"Lais our agent made it very easy to get a quote and process a switch to State Farm. I was pleasantly surprised on the amount for car and home insurance which was a great deal. I would highly recommend this group for their responsiveness and efficiency in getting a better price for home and car insurance."
We responded:
"Thank you, Andy! I'm glad to hear that Lais made the process of switching to State Farm smooth and that you're happy with the quote for your insurance. We appreciate your recommendation and are here to help if you need anything else!"
Samantha Westmoreland
June 8, 2026
5
out of
5
rating by Samantha Westmoreland
"They do amazing at this office. There is always someone there to answer the questions you need and help with any policy charges that need to be made."
We responded:
"Thank you, Samantha, for your kind words! I'm glad to hear that our team has been able to assist you with your questions and policy changes. Meredith is indeed a valuable part of our team, and we're grateful for her dedication. It's wonderful to have had you with us for almost five years. If you ever need anything else, don't hesitate to reach out!"
Maira Hasty
June 2, 2026
5
out of
5
rating by Maira Hasty
"Very sweet, caring, take the time to give you a quote and bind, very professional. Thank you so much, you are awesome"
We responded:
"Thank you, Maira! I'm really happy to hear that you found our service sweet and professional. It's important to us to take the time needed to provide the best experience possible. We appreciate your kind words and support. Feel free to reach out if you need anything else!"
Jason McKnight
June 1, 2026
5
out of
5
rating by Jason McKnight
"Lais was extremely helpful getting my new insurance policies setup for my family's relocation to Florida. Home and auto rates were quite competitive! The only downside was the high price for motorcycle coverage, which I decided to go elsewhere."
We responded:
"Thank you, Jason, for taking the time to leave us a review! I'm happy to hear that Lais was able to assist with setting up your home and auto policies for your move to Florida. We strive to offer competitive rates, and I'm glad you found them favorable. I understand your decision regarding the motorcycle coverage, and I appreciate your feedback. Let us know if we can help with anything else!"