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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Maira Hasty

Maira Hasty

June 2, 2026

5  out of  5
rating by Maira Hasty
"Very sweet, caring, take the time to give you a quote and bind, very professional. Thank you so much, you are awesome"
We responded:
"Thank you, Maira! I'm really happy to hear that you found our service sweet and professional. It's important to us to take the time needed to provide the best experience possible. We appreciate your kind words and support. Feel free to reach out if you need anything else!"
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Jason McKnight

June 1, 2026

5  out of  5
rating by Jason McKnight
"Lais was extremely helpful getting my new insurance policies setup for my family's relocation to Florida. Home and auto rates were quite competitive! The only downside was the high price for motorcycle coverage, which I decided to go elsewhere."
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Donald Lohr

May 27, 2026

5  out of  5
rating by Donald Lohr
"Lais was excellent! Very knowledgeable and efficient!"
We responded:
"Thank you, Donald! I'm happy to hear that Lais provided you with knowledgeable and efficient service. We strive to offer the best support possible. We appreciate your support!"
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jennifer castro

May 27, 2026

5  out of  5
rating by jennifer castro
"Lais did an excellent job switching our insurance over from Cali to Florida! Super fast and definitely way more affordable than our old policy (and what other competitors are charging)"
We responded:
"Thank you, Jennifer! I'm happy to hear that Lais was able to assist with your insurance switch and help you find a more affordable option. We strive to make transitions smooth and cost-effective for our customers. Let us know if we can help with anything else!"
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Laura Dennis

May 22, 2026

5  out of  5
rating by Laura Dennis
"Lais was amazing! She managed to save me literally $1,000 a year!! Her customer service skills were on point and her friendly tone made me feel comfortable and at ease while in the process of switching insurers! Auto insurance as well as life insurance coverage! She is an Excellent agent and I highly recommend receiving your insurance coverage with her!! Thanks again !"
We responded:
"Hey Laura, thank you for taking the time to leave us a review! I'm thrilled to hear that Lais was able to help you save so much and make the process comfortable for you. We're proud to have her on our team, and it's great to know you felt at ease with your insurance coverage. We appreciate your recommendation! Let us know if we can help with anything else!"
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Shawnessy Walters

May 21, 2026

5  out of  5
rating by Shawnessy Walters
"I have been Shannon Olson and her team for some years now and they are always a pleasure to work with. I work with Hannah Holden a lot and she is always friendly and so helpful."
We responded:
"Thank you! I'm happy to hear that you've had such a positive experience with our team over the years. Hannah is indeed wonderful, and we're glad she's been able to assist you so well. We appreciate your continued support!"
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Bobby Myers

May 12, 2026

5  out of  5
rating by Bobby Myers
"Helpful and prompt with following up on questions. Great customer service."
We responded:
"Thank you, Bobby! I'm happy to hear that you found our service helpful and prompt. Providing great customer service is important to us. If you have any more questions or need assistance, feel free to reach out anytime!"
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Hello !

May 11, 2026

5  out of  5
rating by Hello !
"Great experience here, very friendly and professional. Hannah is an A+++"
We responded:
"Thank you! I'm glad you had a great experience with us. Hannah is indeed fantastic, and we're grateful to have her on our team. If you need anything else, feel free to reach out!"
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Ricky Falkenstein

May 8, 2026

5  out of  5
rating by Ricky Falkenstein
"I recently worked with Lais to set up a new insurance policy, and she was absolutely wonderful! From start to finish, she was incredibly informative, patiently answering all my questions and explaining everything in clear, easy-to-understand terms. She took the time to listen carefully to my needs and made sure the coverage was tailored perfectly for me. What stood out most was how attentive and professional she was throughout the entire process. She made what can often be a stressful experience feel smooth and reassuring. I’m genuinely excited to move forward with Lais and her agency for all my future insurance needs. I highly recommend Lais — she’s a true professional who truly cares about her clients. Five stars! ⭐⭐⭐⭐⭐"
We responded:
"Thank you so much, Ricky! I'm delighted to hear about your positive experience with Lais. Her dedication to providing clear and attentive service is something we truly value. It's wonderful to know she made the process smooth and reassuring for you. We’re excited to continue supporting your insurance needs. Let us know if there's anything else we can assist you with!"
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Matthew Thomas

May 8, 2026

5  out of  5
rating by Matthew Thomas
"We recently moved full time to our home in Florida and Lais was a very helpful in assisting us with transferring all of our policies from our State Farm agent in Tennessee to Shannon Olson’s office. Lais was friendly, professional and a pleasure to work with."
We responded:
"Thank you, Matthew, for sharing your experience! I'm glad to hear that Lais was able to assist you with your policy transfers and that you found her friendly and professional. We appreciate your trust in our office for your insurance needs. Let us know if there's anything else we can do for you!"
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Maria Franco

May 6, 2026

5  out of  5
rating by Maria Franco
"I received excellent service, I appreciate it and recommend it."
We responded:
"Maria, thank you for your kind words! I'm happy to know you received excellent service and appreciate your recommendation. If you ever need anything else, feel free to reach out. Thanks for choosing us!"
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MarTzar MD

May 4, 2026

5  out of  5
rating by MarTzar MD
"Easy and effective , personal, attentive, “best rep by far @ Lais” ;)"
We responded:
"Thank you, Pharm.D Sarmiento! I'm glad you found our service easy and personal. We strive to be attentive to all your needs. If there's anything else we can assist you with, feel free to reach out!"
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Shayna Dietrich

April 22, 2026

5  out of  5
rating by Shayna Dietrich
"Hannah at State Farm is always great to work with. She responds fast and is always able to help me!"
We responded:
"Thank you for your review, Shayna! I'm delighted to hear that Hannah has been consistently helpful and responsive. We appreciate your trust in us and are here whenever you need assistance. Thanks for choosing us!"
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eulalio ramos

April 20, 2026

5  out of  5
rating by eulalio ramos
"Lais was a great help. She answered any questions I asked and explained anything I didn’t under she was a awesome help"
We responded:
"Thank you, Eulalio! I'm happy to hear that Lais was able to assist you so effectively. Our team is dedicated to providing clear and helpful service, and it's great to know she made a positive impact. If you have any more questions or need further assistance, feel free to reach out!"
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Bob Johnson

April 16, 2026

5  out of  5
rating by Bob Johnson
"Lais Barros, Did a great job of getting me a quote quickly and getting the policy active immediately. This was great customer service and It was a please to work with her. Thank you!"
We responded:
"Thank you for the wonderful review, Bob! Cait is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
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Caitlin Reyes

April 16, 2026

5  out of  5
rating by Caitlin Reyes
"Shannon and her team, especially Hannah, are so helpful and responsive! Great and consistent customer service!"
We responded:
"Thank you, Caitlin! I'm glad to know that our team provided you with helpful and responsive service. We aim to deliver consistent customer service, and your feedback is appreciated. If you need anything else, feel free to reach out!"
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Kathryn Prince

April 6, 2026

5  out of  5
rating by Kathryn Prince
"There is no better feeling than getting a lower rate on great coverage and having a friendly person assisting you with all your needs thank you, I look forward to a long time of friendship..kp"
We responded:
"Thank you, Kathryn! I'm happy to hear that you're satisfied with the coverage and rates. It's wonderful to know that our service has made a positive impact. Looking forward to continuing our relationship! Let us know if there's anything else we can do for you."
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t m

March 27, 2026

5  out of  5
rating by t m
"Shannon and her team do an excellent job. I was car shopping for weeks and would call them for quotes almost everyday. I appreciated their time and patience. I bought a car and now they are my new insurance agents."
We responded:
"Thank you! I'm glad the team was able to assist you with quotes and provide the patience you needed. We're excited to be your new insurance agents and look forward to supporting you with any future needs. Let us know if there's anything else we can do for you!"
Profile photo of Hermanus aka Manus Louw

Hermanus aka Manus Louw

March 27, 2026

5  out of  5
rating by Hermanus aka Manus Louw
"Hannah was very precise and took her time explaining everything to me."
We responded:
"Thank you, Hermanus, for sharing your experience! I'm glad to hear that Hannah provided you with a thorough and clear explanation. Our team is dedicated to ensuring you have all the information you need. If you have any more questions or need assistance, feel free to reach out!"
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Jennifer Merchant

March 25, 2026

5  out of  5
rating by Jennifer Merchant
"We have been with State Farm for a few years now and Shannon is ALWAYS wonderful to work with! Hannah H. is always a peach! Thanks so much girls!"
We responded:
"Thank you, Jennifer! I'm so happy to hear that you've had such positive experiences with me and Hannah. Your kind words mean a lot to us. We're here for any of your insurance needs, so feel free to reach out anytime!"
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K G

March 17, 2026

5  out of  5
rating by K G
"Lais Barros did an amazing job assisting me with my new auto/renter's insurance plan. She is very knowledgeable and professional. She has excellent customer service skills and she goes above and beyond to help you."
We responded:
"Thank you for your wonderful feedback! I'm happy to hear that Lais provided you with exceptional service and support for your insurance needs. Our team is dedicated to offering knowledgeable and professional assistance. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Meghan Haven

March 12, 2026

5  out of  5
rating by Meghan Haven
"Shannon and her team, especially Hannah are fantastic! So quick to respond and truly make everything so easy with the best rates. So grateful to them!"
We responded:
"Thank you, Meghan! I'm happy to hear that Shannon, Hannah, and the rest of the team have been able to provide you with quick responses and great rates. We appreciate your kind words and are grateful for your support. If you need anything else, feel free to reach out!"
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Laura Smith

March 11, 2026

5  out of  5
rating by Laura Smith
"I worked with Lais Burros from this agency. She was outstanding. She was patient and understanding and answered all my questions even though I asked them multiple times. I would definitely recommend contacting her if you’re in the market for new insurance."
We responded:
"Laura, thank you for sharing your experience! I'm happy to hear that Lais provided such exceptional service and was able to assist you with all your questions. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
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Tony Mann

March 10, 2026

5  out of  5
rating by Tony Mann
"I love State Farm they're very helpful and always very kind responsive to my needs always takes the time to make sure I get what I need at a great value"
We responded:
"Thank you, Tony! Come by and visit us soon!"
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Zac and Dani Rothrock

March 10, 2026

5  out of  5
rating by Zac and Dani Rothrock
"So incredibly quick and helpful!"
We responded:
"Zac and Dani, thank you so much! We appreciate you sharing that the team was quick and helpful."