State Farm® Insurance Agent Shannon Olson

"Karen was very patient and helpful. She worked until I was satisfied and comfortable with my quote and policy. She explained everything to my understanding and was able to answer all of my questions. It was a great experience and I recommend Karen and the Shannon Olson State Farm team office to anyone looking for great insurance and customer service."

"Serious disclaimer I had been a USAA automobile insurance customer for 42 years. Due to unforeseen circumstances USAA raised my policy rates 35%, when I questioned them about the rate increase they said that the membership had to pay too many claims and that vehicles in Florida cost too much money, therefore they had to pass the cost on to the members. So I did a web query for new auto insurance rates. Caitlyn Williford from State Farm was the only response I got. Our initial conversation was very brief and to the point, she figured out what I wanted/needed and produced a no-nonsense quote for auto insurance for my two vehicles. She sensed my hesitation of leaving a company I had been with for 42 years and was very patient and understanding in my having to process this endeavor. I took the quote to USAA and they were very surprised to hear that State Farm was $1,000 cheaper for a 6-month premium. They chalked it up to introductory pricing, not enough coverages, all sorts of different techniques to try to get me to stay. Caitlyn was very thorough, very professional, very patient and very kind. She was not pushy, she did not hard sell or upsell me. She went over the new policy with me a few times to make sure that I understood everything that was covered, what wasn't covered and made sure that we had all the coverages that we needed and nothing that we didn't. As it turns out I'm getting better coverage limits at State Farm for a cheaper rate than USAA. I've worked with a lot of people in my lifetime, I have dealt with a lot of professional people in my lifetime and in my opinion Caitlyn is truly on my top 10 list. Her phone etiquette is superb her product knowledge is outstanding and in my case when she didn't know the answer to a question, she went and found the answer, she didn't try to BS me or to make my question insignificant. She is the real deal. I'm so happy she followed up on my web query, $2,000 a year is a lot of money. And I thank Caitlyn for her tenacity, perseverance and her upbeat attitude. If you're in the market for insurance, go ahead and shop around, then call Caitlyn you'll be pleasantly surprised, I guarantee it."

"Cait was super helpful and kind! She made getting car insurance a great experience and helped me understand everything without making me feel dumb or annoying for asking so many questions. When I noticed something was missing on my binder, I called and it was fixed immediately. Very happy with my experience :)"

"Caitlyn did an excellent job helping move our automobile insurance from NJ to Florida. She is very knowledgeable and provided us with the information we needed. Caitlyn worked with our State Farm agent from NJ to ensure all policies were handled properly. The task of moving from one state to another can be challenging especially with insurance, we were grateful to have received information to help us get the right level of automobile coverage. Thank you!"

"Nobody enjoys insurance shopping but this was the most pain free and positive experience I’ve ever had getting insurance quotes. I called to get a car insurance quote and Caitlyn was fantastic. She took the time to fully answer all my questions and explain all the different policy options. I really appreciate the wonderful customer service and professionalism. If you have any insurance questions don’t hesitate to reach out and ask for Caitlyn."

"Meredith was so friendly and helpful. She listened to my needs and found options available to match my needs within the scope of possibilities in their organization. Hopefully soon more home insurance options will be available for older construction homes that have been remodeled in Florida."

"I changed insurance companies during a chaotic transition in my life and it was an item on my to-do list I dreaded. I can’t even express what a relief it was when I reached out to Shannon and Hollye at State Farm, they were not only quick and responsive, but empathetic and proactive. They solved a worry of mine so I could focus on much larger situations, saved me money, and I felt safe and covered. It ended up becoming a moment of kindness in a time of high stress—well above what’s expected of an insurance transaction. It’s business, but it’s also connection. Thank you!"