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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kevin Hulit

December 2, 2025

5  out of  5
rating by Kevin Hulit
"Friendly staff, got the quote in a timely manner, and very reasonable price."
We responded:
"Kevin, thank you for your feedback! I'm happy to hear that our team provided you with a quick quote and a reasonable price. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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I M

November 25, 2025

5  out of  5
rating by I M
"Thank you, Lais Barros, for your wonderful service! I appreciate how you made sure my questions were answered and my insurance needs met. It was a pleasure speaking with you!"
We responded:
"Thank you for your kind words! I'm delighted to hear that Lais Barros provided you with excellent service and addressed your insurance needs. It’s always a pleasure to assist you. Let us know if there's anything else we can help with!"
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Idalia Montanez

November 25, 2025

5  out of  5
rating by Idalia Montanez
"Thank you, Lais Barros, for your wonderful service! I appreciate how you took your time to make sure my questions were answered and my insurance needs met. It was a pleasure speaking with you!"
We responded:
"Idalia, thank you for your kind words! I'm happy to hear that Lais provided you with the service you deserved and addressed all your questions. It’s great to know you had a pleasant experience with us. If you need anything else, feel free to reach out!"
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C I (Catyack1973)

November 24, 2025

5  out of  5
rating by C I (Catyack1973)
"Meredith helped me out in getting a better than expected rate. She was thorough and also followed up to make sure everything was taken care of properly."
We responded:
"Thanks for the kind words, Carrie! We’re happy to hear Meredith was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Burt Abrams

November 10, 2025

5  out of  5
rating by Burt Abrams
"Hannah was very helpful. Provided a quote and sent paperwork immediately. Excellent personality and performance."
We responded:
"Thank you, Burt! I'm happy to hear that Hannah was able to assist you so effectively. Her dedication to providing prompt and friendly service is something we truly value. If you have any more questions or need further assistance, feel free to reach out!"
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Luke Brindeiro

October 28, 2025

5  out of  5
rating by Luke Brindeiro
"Lais was very helpful with my homeowners and auto coverages!"
We responded:
"Thank you, Luke! I'm happy to hear that Lais was able to assist you with your coverages. We appreciate your feedback and are here to help with any other insurance needs you might have. Let us know if there's anything else we can do for you!"
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jeffrey starratt

October 28, 2025

5  out of  5
rating by jeffrey starratt
"Excellent very nice and helpful"
We responded:
"Thank you, Jeffrey! I'm glad you found our service helpful and pleasant. We appreciate your feedback and look forward to assisting you with any insurance needs. Let us know if there's anything else we can do for you!"
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Ruth Milite

October 27, 2025

5  out of  5
rating by Ruth Milite
"Lais Barros provided excellent customer service. She was friendly, knowledgeable and helpful!"
We responded:
"Thank you, Ruth! I'm happy to hear that Lais provided you with such excellent service. Our team is dedicated to being friendly and knowledgeable, and it's great to know Lais made a positive impact. If you need anything else, feel free to reach out!"
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Tahitta Hall-Washington

October 17, 2025

5  out of  5
rating by Tahitta Hall-Washington
"Thanks to the Shannon Olson team at StateFarm."
We responded:
"Thank you, Tahitta! I'm happy to know that you appreciated the service from our team. We’re always here to help with any insurance needs you may have. Let us know if there's anything else we can assist you with!"
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Dave Harrell

October 1, 2025

5  out of  5
rating by Dave Harrell
"I can’t get two rates on my two Jeeps and I’m so glad I did. I am so pleased with the professionalism and fine. Wish I would’ve done it a long time ago. Thank you Nancy Harrell"
We responded:
"Thank you, Nancy, for sharing your experience! I'm happy to know that you appreciated the professionalism of our office. It's great to hear that you found the rates satisfactory. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
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claudla Bodasing

September 24, 2025

5  out of  5
rating by claudla Bodasing
"Shannon was very detailed and informative with my options. It was very easy to work with this team, they were recommended and I understand why."
We responded:
"Thank you, Claudla! I'm happy to hear that we provided detailed information and made the process easy for you. Our team is dedicated to offering clear and helpful guidance. Let us know if there's anything else we can assist you with!"
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Edwin Martinez

September 12, 2025

5  out of  5
rating by Edwin Martinez
"Great service super professional and helpful"
We responded:
"Thank you, Edwin! I'm happy you found our service professional and helpful. We’re committed to providing the best experience possible. Let us know if there's anything else we can assist you with!"
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Tom S

September 8, 2025

5  out of  5
rating by Tom S
"Meredith provided outstanding service. Very responsive on quickly getting me what turned out to be the best competitive quote for auto and home. I ended up paying much less for the premiums comparing to what I had been paying with my previous insurer."
We responded:
"Thank you, Tom! I'm glad to hear that Meredith helped you well and gave you a good quote. It's nice to know you're saving on your premiums. If you need anything else, just let me know!"
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Sharon Castillo

August 28, 2025

5  out of  5
rating by Sharon Castillo
"Meredith was so helpful during my search for homeowners insurance, even speaking to my lender about choosing the correct coverage. She gave me quotes for different types of homeowners insurance and price quotes for bundling. I ultimately chose StateFarm and changed my auto insurance to them because of her excellent support."
We responded:
"Thank you, Sharon! I'm glad to hear that Meredith was able to assist you so effectively. It's wonderful that her support made a difference in your decision to choose us for your insurance needs. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Will Bryson

August 26, 2025

5  out of  5
rating by Will Bryson
"Always easy to work with this office! Meredith got us set up with a new policy bundle quickly and easily."
We responded:
"Thank you so much for the kind words! We’re so glad Meredith was able to get everything taken care of quickly for you. We really appreciate you trusting us with your coverage!"
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Melissa Myers

August 22, 2025

5  out of  5
rating by Melissa Myers
"Have enjoyed working with Shannon and her team the last few years. Very knowledgeable, extremely helpful and very friendly!"
We responded:
"Melissa, thank you for your wonderful feedback! I'm happy to know that you've enjoyed working with our team. We strive to provide knowledgeable and friendly service. Let us know if there's anything else we can assist you with!"
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Island Girl

August 22, 2025

5  out of  5
rating by Island Girl
"Have had a fabulous experience with Shannon and her whole team. Just extremely helpful and so knowledgeable! Thank you for the great experience!"
We responded:
"Thank you for the wonderful review! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
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Joseph Cerni

August 15, 2025

5  out of  5
rating by Joseph Cerni
"Meredith responds quickly and is very knowledgeable. She is a pleasure to work with! It is great to be back with my old insurance company."
We responded:
"Joseph, thank you for your kind words! I'm glad you found our team knowledgeable and responsive. It's always a pleasure working with you. If you ever need further assistance, we're here to help! - Shannon Olson - State Farm Insurance Agent, Jacksonville, FL"
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Deanna Lopez

August 4, 2025

5  out of  5
rating by Deanna Lopez
"Meredith and the entire State Farm team was amazing to work with! Not only did I save almost 50% by switching, (I promise this isn’t an ad) but the team followed up AND sent me swag in the mail. Everything was done through phone and email making the transition seamless."
We responded:
"Thank you, Deanna! I'm so happy to hear that Meredith and our team made your experience seamless and enjoyable. It's fantastic that you saved so much by switching! We’re always here if you need anything else."
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R Wallace

July 23, 2025

5  out of  5
rating by R Wallace
"I worked with Courtney, she was thorough and made the process easy and simple. Thank you for your help!"
We responded:
"Thank you for your review! I'm happy to hear that Courtney made the process easy and simple for you. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Navenka Gabrielson

July 22, 2025

5  out of  5
rating by Navenka Gabrielson
"Courtney and Shannon at State Farm have been awesome to work with! They helped us decide the correct policy for all our needs. They were professional and went above and beyond! Thanks so much!"
We responded:
"Thank you for your review, Navenka! I'm happy to hear that Courtney and I could assist you in finding the right policy. We always aim to provide professional and exceptional service. If you have any more questions or need further assistance, feel free to reach out!"
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Belinda Pinnell

July 18, 2025

5  out of  5
rating by Belinda Pinnell
"Meredith is hands down amazing, her persistence was fantastic as i have a busy schedule and would often be side tracked in contacting her back to execute my policy...Meredith thank you so much for your great customer service!!"
We responded:
"Thank you for your review, Belinda! I'm happy to hear that Meredith provided such fantastic service and was able to assist you with your policy despite your busy schedule. We appreciate your feedback and are always here to help with any future needs. Let us know if there's anything else we can do for you!"
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Stacey Brown

July 17, 2025

5  out of  5
rating by Stacey Brown
"I love working with Cait for all my insurance needs. She is very helpful and responsive."
We responded:
"Thank you, Stacey! Appreciate the kind words!"
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C Wishard

July 13, 2025

5  out of  5
rating by C Wishard
"Was very satisfied with everyone I worked with, very professional, answered all my question, had Auto Ins the same day. Highly recommend!"
We responded:
"Thank you! I'm happy to hear that you were satisfied with our team's professionalism and quick service. It's wonderful to know we could assist you with your insurance needs promptly. We appreciate your recommendation and are here for any future questions or needs you may have. Thanks for choosing us!"
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Ryan Quackenbush

July 9, 2025

5  out of  5
rating by Ryan Quackenbush
"While moving in from out of state was stressful, our Account Manager Cait (from Shannon Olson - State Farm) helped us navigate our insurance needs between our vehicles, house and property without hesitation and provided explanation without delay! Cait was so easy to work with that I recommended our friends."
We responded:
"Thank you for your review, Ryan! I'm happy to hear that Cait was able to make your transition smoother and assist with your insurance needs. It's wonderful to know you found her support valuable enough to recommend us to your friends. If there's anything else we can do for you, just let us know!"