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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sharon Castillo

Sharon Castillo

August 28, 2025

5  out of  5
rating by Sharon Castillo
"Meredith was so helpful during my search for homeowners insurance, even speaking to my lender about choosing the correct coverage. She gave me quotes for different types of homeowners insurance and price quotes for bundling. I ultimately chose StateFarm and changed my auto insurance to them because of her excellent support."
We responded:
"Thank you, Sharon! I'm glad to hear that Meredith was able to assist you so effectively. It's wonderful that her support made a difference in your decision to choose us for your insurance needs. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Will Bryson

August 26, 2025

5  out of  5
rating by Will Bryson
"Always easy to work with this office! Meredith got us set up with a new policy bundle quickly and easily."
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Melissa Myers

August 22, 2025

5  out of  5
rating by Melissa Myers
"Have enjoyed working with Shannon and her team the last few years. Very knowledgeable, extremely helpful and very friendly!"
We responded:
"Melissa, thank you for your wonderful feedback! I'm happy to know that you've enjoyed working with our team. We strive to provide knowledgeable and friendly service. Let us know if there's anything else we can assist you with!"
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Island Girl

August 22, 2025

5  out of  5
rating by Island Girl
"Have had a fabulous experience with Shannon and her whole team. Just extremely helpful and so knowledgeable! Thank you for the great experience!"
We responded:
"Thank you for the wonderful review! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
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Joseph Cerni

August 15, 2025

5  out of  5
rating by Joseph Cerni
"Meredith responds quickly and is very knowledgeable. She is a pleasure to work with! It is great to be back with my old insurance company."
We responded:
"Joseph, thank you for your kind words! I'm glad you found our team knowledgeable and responsive. It's always a pleasure working with you. If you ever need further assistance, we're here to help! - Shannon Olson - State Farm Insurance Agent, Jacksonville, FL"
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Deanna Lopez

August 4, 2025

5  out of  5
rating by Deanna Lopez
"Meredith and the entire State Farm team was amazing to work with! Not only did I save almost 50% by switching, (I promise this isn’t an ad) but the team followed up AND sent me swag in the mail. Everything was done through phone and email making the transition seamless."
We responded:
"Thank you, Deanna! I'm so happy to hear that Meredith and our team made your experience seamless and enjoyable. It's fantastic that you saved so much by switching! We’re always here if you need anything else."
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R Wallace

July 23, 2025

5  out of  5
rating by R Wallace
"I worked with Courtney, she was thorough and made the process easy and simple. Thank you for your help!"
We responded:
"Thank you for your review! I'm happy to hear that Courtney made the process easy and simple for you. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Navenka Gabrielson

July 22, 2025

5  out of  5
rating by Navenka Gabrielson
"Courtney and Shannon at State Farm have been awesome to work with! They helped us decide the correct policy for all our needs. They were professional and went above and beyond! Thanks so much!"
We responded:
"Thank you for your review, Navenka! I'm happy to hear that Courtney and I could assist you in finding the right policy. We always aim to provide professional and exceptional service. If you have any more questions or need further assistance, feel free to reach out!"
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Belinda Pinnell

July 18, 2025

5  out of  5
rating by Belinda Pinnell
"Meredith is hands down amazing, her persistence was fantastic as i have a busy schedule and would often be side tracked in contacting her back to execute my policy...Meredith thank you so much for your great customer service!!"
We responded:
"Thank you for your review, Belinda! I'm happy to hear that Meredith provided such fantastic service and was able to assist you with your policy despite your busy schedule. We appreciate your feedback and are always here to help with any future needs. Let us know if there's anything else we can do for you!"
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Stacey Brown

July 17, 2025

5  out of  5
rating by Stacey Brown
"I love working with Cait for all my insurance needs. She is very helpful and responsive."
We responded:
"Thank you, Stacey! Appreciate the kind words!"
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C Wishard

July 13, 2025

5  out of  5
rating by C Wishard
"Was very satisfied with everyone I worked with, very professional, answered all my question, had Auto Ins the same day. Highly recommend!"
We responded:
"Thank you! I'm happy to hear that you were satisfied with our team's professionalism and quick service. It's wonderful to know we could assist you with your insurance needs promptly. We appreciate your recommendation and are here for any future questions or needs you may have. Thanks for choosing us!"
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Ryan Quackenbush

July 9, 2025

5  out of  5
rating by Ryan Quackenbush
"While moving in from out of state was stressful, our Account Manager Cait (from Shannon Olson - State Farm) helped us navigate our insurance needs between our vehicles, house and property without hesitation and provided explanation without delay! Cait was so easy to work with that I recommended our friends."
We responded:
"Thank you for your review, Ryan! I'm happy to hear that Cait was able to make your transition smoother and assist with your insurance needs. It's wonderful to know you found her support valuable enough to recommend us to your friends. If there's anything else we can do for you, just let us know!"
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Steven Acosta

June 27, 2025

5  out of  5
rating by Steven Acosta
"Great experience with Shannon’s team. Specifically, Courtney! Thank you for making this process easy and giving me the best quote in the market. Appreciate you!"
We responded:
"Thank you, Steven! I'm happy to hear that Courtney and the team made your experience smooth and provided a competitive quote. Your appreciation means a lot to us. If you need anything else, feel free to reach out!"
Profile photo of Nicole Greenleaf

Nicole Greenleaf

June 27, 2025

5  out of  5
rating by Nicole Greenleaf
"Meredith was such a great help in getting a homeowners and auto policies for my family. I currently reside in another state and moving to FL in a few weeks and she made the process very easy. She was very friendly, professional and quick to respond to my inquiries. 10/10 recommend"
We responded:
"Thank you, Nicole, for sharing your experience! I'm delighted to hear that Meredith was able to assist you with your policies. It's wonderful to know she made the transition smooth for you. If you have any more questions or need further assistance, feel free to reach out. Safe travels to Florida!"
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G Tattoos

June 23, 2025

5  out of  5
rating by G Tattoos
"Their customer service is great. They are very helpful."
We responded:
"Thank you so much for the kind words! We’re happy to know that the team was helpful and that your experience working with us was a positive one. We appreciate the opportunity to support you and look forward to staying connected!"
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Richie Ray

June 19, 2025

1  out of  5
rating by Richie Ray
"Will not stop harassing/calling my phone despite several courteous requests to her and her office to stop contacting me. I’ve booked elsewhere and am happy with my policy, no need to keep me on a call list and then ignore my MULTIPLE over the phone requests for them to stop contacting me, so I guess the best way to get her attention is to write it on her google reviews."
We responded:
"Hi Richie - I want to extend my sincerest apologies for the recent miscommunication regarding your request not to be contacted. We completely understand how frustrating this situation must have been for you, and I am truly sorry for any inconvenience it caused. Your feedback is incredibly important to us, and we are taking steps to ensure that our communication practices are improved moving forward. Thanks & take care!"
Profile photo of William D. Roylance

William D. Roylance

June 19, 2025

5  out of  5
rating by William D. Roylance
"Very professional.....an saved me about 50$ a month.... would recommend to all I know Shannon Olson a visit if they would like to save money on there insurance.tbanks Mrd.Olson.😎"
We responded:
"Thank you for your review, William! I'm happy to hear that you found our service professional and that we could help you save money on your insurance. Your recommendation means a lot to us. If you have any more questions or need assistance, feel free to reach out anytime!"
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Susan Reynolds

June 16, 2025

5  out of  5
rating by Susan Reynolds
"Shannon Olson has been my agent for many years! They are literally a phone call away no matter what you need! Love them"
We responded:
"Susan, thank you for the review!!"
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Leigh Hester

June 12, 2025

5  out of  5
rating by Leigh Hester
"Easy to work with, quick responses, great coverage at a great price"
We responded:
"Thank you, Leigh! I'm happy to hear that you found our service easy to work with and appreciated the quick responses. It's great to know you're satisfied with the coverage and pricing. If you ever have more questions or need assistance, feel free to reach out anytime!"
Profile photo of Anthony Doss

Anthony Doss

June 9, 2025

5  out of  5
rating by Anthony Doss
"I worked with Meredith over the phone setting up my auto insurance policy. She is great to work with. She is very knowledgeable with what she is doing. Calls you when she says she’s going to which is very rare these days. She’s very polite, courteous, and efficient!"
We responded:
"Thank you for your review, Anthony! I'm happy to hear that Meredith provided such excellent service while setting up your insurance policy. Her dedication to being knowledgeable and reliable truly makes a difference. If you need any further assistance, feel free to reach out!"
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Kevin Hotter

May 29, 2025

5  out of  5
rating by Kevin Hotter
"We moved from California to Florida and had to transfer our home, auto, and life policies — Meredith made it super easy. She answered all my (many) questions and handled everything quickly. Really appreciate her help getting us set up in our new state!"
We responded:
"Thank you, Kevin, for sharing your experience! I'm glad Meredith was able to assist with your transition. It's wonderful to know she made the process smooth and addressed all your questions. If you need any further assistance, feel free to reach out to our office. We're here to help!"
Profile photo of Benjamin Prince

Benjamin Prince

May 29, 2025

5  out of  5
rating by Benjamin Prince
"I really appreciate Cait for her kindness and knowledge of handling my insurance policy. She has really helped me and I appreciate that. Looking forward to this great union going forward. Thanks."
We responded:
"Benjamin, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Cait cares a lot about our customers."
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Brian Creighton

May 28, 2025

5  out of  5
rating by Brian Creighton
"great communicate and rates. Highly recommend them!"
We responded:
"Thank you, Brian, for your kind words and recommendation! I'm glad to know that you appreciated our communication and rates. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Profile photo of Marianne Giannott

Marianne Giannott

May 23, 2025

5  out of  5
rating by Marianne Giannott
"Meredith and the entire Baymeadows State Farm office were so communicative and streamlined everything for me with the information I supplied. It was the easiest, and most cost effective insurance experience in a very long time! Thank you!"
We responded:
"Marianne, thank you for sharing your positive experience with Meredith and our Baymeadows office! We are overjoyed to see reviews like this! Our team is glad to hear that you found our service communicative and streamlined, making your insurance experience easy and cost-effective. We look forward to assisting you with any future insurance needs! - Shannon Olson - State Farm Insurance Agent, Jacksonville, FL"
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Arturo Niebla

May 22, 2025

5  out of  5
rating by Arturo Niebla
"Shannon’s team is the best! Whether working with Meredith Mancuso or Maryssa Bevan, you can be sure that all of your questions will be answered and they will walk you through the entire process. I had the pleasure of working with Maryssa while shopping for home insurance and she provided all the information I needed and explained what I didn’t understand."
We responded:
"Thank you for the wonderful review, Arturo! Meredith is a fantastic asset to our team, and we’re happy to hear she was able to help you with your insurance needs. Thank you for being a part of our State Farm family!"