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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joel Ramirez

March 25, 2025

5  out of  5
rating by Joel Ramirez
"Just wonderfull people with the best intentions! All the best to Shannon Olson office staff!"
We responded:
"Joel, thank you so much for your kind words! I'm glad to hear you had such a positive experience with our team. We truly appreciate your support and well wishes. If you ever need anything in the future, don't hesitate to reach out. - Shannon Olson - State Farm Insurance Agent, Saint Augustine, FL"
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Brad Long

March 12, 2025

5  out of  5
rating by Brad Long
"Meredith was extremely helpful during our process. She was patient with me and helped explain any questions I had. 10/10 recommend!"
We responded:
"Thank you, Brad, for your wonderful feedback! I'm delighted to hear that Meredith was able to assist you so effectively. Her patience and ability to clarify your questions are truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
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Joshua Poole

March 11, 2025

5  out of  5
rating by Joshua Poole
"If you’re in Jacksonville and you’re not insured by Shannon’s office, you’re fumbling the ball. Security and peace of mind for any of my needs."
We responded:
"Joshua, I'm so happy to know that our office has provided you with the security and confidence you value. Your support means a lot to us! If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"
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John Henderson

February 17, 2025

5  out of  5
rating by John Henderson
"Very professional and helpful in assisting me with purchasing homeowner's insurance for my new home."
We responded:
"Thank you, John, for sharing your experience! I'm glad to know that our assistance with your insurance was helpful. If you need further assistance, feel free to reach out. We're here to help!"
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Nancy Ellis

February 6, 2025

5  out of  5
rating by Nancy Ellis
"Meredith was super and very efficient in securing a new auto insurance policy. I highly recommend the staff and the company."
We responded:
"Thank you, Nancy! I'm glad to hear that Meredith was able to assist you efficiently with your new insurance policy. We appreciate your recommendation and are grateful to have such a dedicated team. If you have any further questions or need assistance, feel free to reach out to our office."
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Lauren Perilli

February 6, 2025

5  out of  5
rating by Lauren Perilli
"Meredith has been such a great help! She is prompt and communicative with making my process super easy!"
We responded:
"Thank you, Lauren! I'm glad to hear that Meredith made your process easy and was prompt and communicative. We appreciate your feedback and are here to assist with any future needs."
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Annd Patel

January 21, 2025

5  out of  5
rating by Annd Patel
"Cait she always helpful and on top of everything. She goes out her way to help. If you see her in person, she will get you sorted and get you what you want. Shannon Cait is a big asset to your company.."
We responded:
"Thank you, Annd, for sharing your experience! I'm happy to know that Cait has been so helpful and attentive to your needs. Her dedication to going the extra mile truly makes a difference. We're grateful to have her as part of our team. If you need any other assistance, feel free to reach out!"
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Benjamin Moore

January 15, 2025

5  out of  5
rating by Benjamin Moore
"Cait was friendly and helpful even though I called 15 minutes before closing! Very professional! She got our business! Thank you Cait!"
We responded:
"Thank you, Benjamin, for sharing your experience! I'm delighted to know that Cait was able to assist you so effectively, even close to closing time. Her professionalism and friendliness truly make a difference. We're grateful to have your business and are here for any future needs or questions you might have."
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Dawson Hadwiger

January 10, 2025

5  out of  5
rating by Dawson Hadwiger
"Very friendly and easy to work with."
We responded:
"Thanks, Dawson, for your great feedback! I'm happy to hear that you found our team friendly and easy to work with. If you have any questions or need more help, feel free to reach out. We're always here to assist you!"
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Carol Kurtz

January 9, 2025

5  out of  5
rating by Carol Kurtz
"I had a very good experience with Shannon Olson State Farm agency. I dealt with Meredith Mancuso and she was very, very helpful getting my policy setup."
We responded:
"Thank you, Carol, for sharing your positive experience with our agency! I'm happy to know that Meredith was able to assist you effectively in setting up your policy. Your satisfaction is important to us, and we're here to help with any future needs or questions you might have. Feel free to reach out anytime!"
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Lisa Almeida

January 9, 2025

5  out of  5
rating by Lisa Almeida
"I highly recommend Cait and Shannon. They really care about their customers, and doing the right thing. They also are very easy to get in touch with and return emails and phone calls. I have been with State Farm since 1989 wouldn’t do anything different."
We responded:
"Lisa, thank you so much for your wonderful recommendation! I'm delighted to know that Cait and I have been able to provide the care and service you value. It's fantastic to hear that staying in touch has been easy for you. Your loyalty is truly appreciated, and we're here for any further insurance needs or questions you might have."
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Julie Harris

January 7, 2025

5  out of  5
rating by Julie Harris
"I have recently switched my auto insurance to State Farm and I am already so pleased with my decision. Ever since receiving my quote, Meredith (and Shannon) have been so helpful! She has reached out to me every step of the way, making sure all of my questions are answered and my concerns are addressed. It has been such an easy and pleasant experience switching to State Farm and I am truly thankful for the assistance and friendliness that I have received so far. Thank you so much to the team at State Farm & Meredith! 🙂"
We responded:
"Thank you, Julie, for sharing your experience! I'm so happy to know that Meredith and our team have been helpful and attentive throughout your transition to our office. It's wonderful to hear that your switch was smooth and pleasant. If you need further assistance, feel free to reach out. We're here to help!"
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Jeannette Bath

January 3, 2025

5  out of  5
rating by Jeannette Bath
"Was great, easy and quick to work with you!!"
We responded:
"I'm happy to know that your experience with us was great, Jeannette! We strive to make the process easy and quick for our customers. If you have any further questions or need assistance, feel free to reach out anytime."
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Adam shipp

January 3, 2025

5  out of  5
rating by Adam shipp
"Excellent insurance company. Fast service and always available when I have a question!"
We responded:
"Thank you, Adam, for your wonderful feedback! I'm glad to know that our fast service and availability have met your expectations. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
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Ruth Milite

December 27, 2024

5  out of  5
rating by Ruth Milite
"Meredith has been an amazing help at State Farm. She is very patient, knowledgable and helpful!"
We responded:
"I'm happy to hear about your positive experience with Meredith, Ruth! Her patience and knowledge truly make a difference. We're grateful to have her on our team. If you need any further assistance, feel free to reach out!"
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Darrel Valdez

December 23, 2024

5  out of  5
rating by Darrel Valdez
"Meredith has always taken care of me with auto rates and also recently home insurance. I have recommended their office to multiple friends and they have also saved them on their insurances."
We responded:
"Thank you, Darrel, for your wonderful feedback! I'm glad to know Meredith has been able to assist you with your insurance. It's fantastic to hear that you've recommended our office to your friends and that they've also benefited from our services. If you ever need further assistance or have any questions, feel free to reach out. We're here to help!"
Profile photo of Anthony Chin

Anthony Chin

December 21, 2024

5  out of  5
rating by Anthony Chin
"Excellent customer service! I highly recommend Meredith. She had all the answers to my questions and made the entire process easy. She did not waste any time applying adjustments and providing all I needed to help with my decision. Thank you!"
We responded:
"Thank you, Anthony, for your wonderful feedback! I'm delighted to hear that Meredith was able to assist you effectively and make the process smooth. Her dedication to providing prompt and comprehensive service is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Farah Pope

December 17, 2024

5  out of  5
rating by Farah Pope
"Cait is the one to handle business!"
We responded:
"Thank you, Farah! We're so happy to know that Cait has been able to assist you effectively. If you have any more questions, feel free to reach out to our office. "
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Samantha Westmoreland

December 17, 2024

5  out of  5
rating by Samantha Westmoreland
"They do amazing at this office. There is always someone there to answer the questions you need and help with any policy charges that need to be made. Meredith has been wonderful. I have been with this office for almost five years."
We responded:
"Thank you, Samantha, for your kind words! I'm glad to hear that our team has been able to assist you with your questions and policy changes. Meredith is indeed a valuable part of our team, and we're grateful for her dedication. It's wonderful to have had you with us for almost five years. If you ever need anything else, don't hesitate to reach out!"
Profile photo of Robert Sahdala

Robert Sahdala

December 16, 2024

5  out of  5
rating by Robert Sahdala
"Bought a new vehicle. Called Cait while I was at the dealership. She got it changed and updated for me in minutes. That’s excellent customer service at its finest. Great job Cait."
We responded:
"Thank you, Robert, for sharing your experience! I'm glad Cait was able to assist you so efficiently while you were at the dealership. Her dedication to providing excellent service is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime. Enjoy your new vehicle!"
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Tim Pollard

December 16, 2024

5  out of  5
rating by Tim Pollard
"Cait Padgett handled our email inquiries quickly and efficiently. This is a terrific office to work with. They always handle our questions in a timely manner."
Profile photo of Tiffany Vorhies

Tiffany Vorhies

December 9, 2024

5  out of  5
rating by Tiffany Vorhies
"Great team! Cait has been awesome. Recently re-quoted to make sure I had the best coverages and rates. Then called to make sure my new vehicle was setup correctly and that I had what I needed for documentation. Super helpful!"
We responded:
"Thank you, Tiffany! We're glad to hear that Cait has been so helpful in ensuring you have the best coverages and rates. It's great to know that your new vehicle setup went smoothly. We appreciate your kind words and are here for any future needs or questions!"
Profile photo of Rebecca Caesar

Rebecca Caesar

December 6, 2024

5  out of  5
rating by Rebecca Caesar
"Meredith was wonderful. We just recently moved from out of state and needed to switch over our auto and renters . She was very knowledgeable and efficient!!!"
We responded:
"Rebecca, thank you for your kind words! We're happy to know that Meredith was able to assist you efficiently with your insurance needs during your move. We appreciate your feedback and are always here to help with any other insurance questions or needs!"
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Jennifer McKay

December 5, 2024

5  out of  5
rating by Jennifer McKay
"Love working with Shannon and team! Very responsive!"
We responded:
"Jennifer, we're so happy you enjoy working with our team! Your feedback about our responsiveness means a lot to us. If you ever need anything, we're here to help!"
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Steve Kane

November 26, 2024

5  out of  5
rating by Steve Kane
"Shannon and Meredith at State Farm are making the hassles of insurance easy and seamless!"
We responded:
"Steve, thank you for your wonderful feedback! I'm glad to hear that Shannon and Meredith have made your insurance experience easy and seamless. We appreciate your kind words and are always here to help with any future needs!"