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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Bob Johnson

March 13, 2023

5  out of  5 rating by Bob Johnson
"Cait did an amazing job getting me quotes right away and helped me move quickly to get away from Allstate and save money. Very professional and just all around great service. Much appreciated, thanks!"

Kim Nuth

March 11, 2023

5  out of  5 rating by Kim Nuth
"Cait, you the best! Thank you for your help😎👍"

Montrell Lester

March 8, 2023

5  out of  5 rating by Montrell Lester
"Karen was very patient and helpful. She worked until I was satisfied and comfortable with my quote and policy. She explained everything to my understanding and was able to answer all of my questions. It was a great experience and I recommend Karen and the Shannon Olson State Farm team office to anyone looking for great insurance and customer service."

Robert Bieger

March 7, 2023

5  out of  5 rating by Robert Bieger
"Top notch service!"


March 6, 2023

5  out of  5 rating by MIKE RUFFIN
"I had a great experience switching my auto insurance over to State Farm. Not only was Cait very helpful , professional and friendly she saved me 100/ month."

Warren Graham

March 3, 2023

5  out of  5 rating by Warren Graham
"Serious disclaimer I had been a USAA automobile insurance customer for 42 years. Due to unforeseen circumstances USAA raised my policy rates 35%, when I questioned them about the rate increase they said that the membership had to pay too many claims and that vehicles in Florida cost too much money, therefore they had to pass the cost on to the members. So I did a web query for new auto insurance rates. Caitlyn Williford from State Farm was the only response I got. Our initial conversation was very brief and to the point, she figured out what I wanted/needed and produced a no-nonsense quote for auto insurance for my two vehicles. She sensed my hesitation of leaving a company I had been with for 42 years and was very patient and understanding in my having to process this endeavor. I took the quote to USAA and they were very surprised to hear that State Farm was $1,000 cheaper for a 6-month premium. They chalked it up to introductory pricing, not enough coverages, all sorts of different techniques to try to get me to stay. Caitlyn was very thorough, very professional, very patient and very kind. She was not pushy, she did not hard sell or upsell me. She went over the new policy with me a few times to make sure that I understood everything that was covered, what wasn't covered and made sure that we had all the coverages that we needed and nothing that we didn't. As it turns out I'm getting better coverage limits at State Farm for a cheaper rate than USAA. I've worked with a lot of people in my lifetime, I have dealt with a lot of professional people in my lifetime and in my opinion Caitlyn is truly on my top 10 list. Her phone etiquette is superb her product knowledge is outstanding and in my case when she didn't know the answer to a question, she went and found the answer, she didn't try to BS me or to make my question insignificant. She is the real deal. I'm so happy she followed up on my web query, $2,000 a year is a lot of money. And I thank Caitlyn for her tenacity, perseverance and her upbeat attitude. If you're in the market for insurance, go ahead and shop around, then call Caitlyn you'll be pleasantly surprised, I guarantee it."

Taylor Faye Ewell

March 2, 2023

5  out of  5 rating by Taylor Faye Ewell
"Cait was super helpful and kind! She made getting car insurance a great experience and helped me understand everything without making me feel dumb or annoying for asking so many questions. When I noticed something was missing on my binder, I called and it was fixed immediately. Very happy with my experience :)"

Lynnette Karabinchak

February 27, 2023

5  out of  5 rating by Lynnette Karabinchak
"Caitlyn did an excellent job helping move our automobile insurance from NJ to Florida. She is very knowledgeable and provided us with the information we needed. Caitlyn worked with our State Farm agent from NJ to ensure all policies were handled properly. The task of moving from one state to another can be challenging especially with insurance, we were grateful to have received information to help us get the right level of automobile coverage. Thank you!"

Lindsey Williford

February 25, 2023

5  out of  5 rating by Lindsey Williford
"Nobody enjoys insurance shopping but this was the most pain free and positive experience I’ve ever had getting insurance quotes. I called to get a car insurance quote and Caitlyn was fantastic. She took the time to fully answer all my questions and explain all the different policy options. I really appreciate the wonderful customer service and professionalism. If you have any insurance questions don’t hesitate to reach out and ask for Caitlyn."

vicky mitchel

February 23, 2023

5  out of  5 rating by vicky mitchel
"Saved me a lot of money! :)"

Denise Lynn Dudek

February 22, 2023

5  out of  5 rating by Denise Lynn Dudek
"Caitlyn Williford was exceptionally professional when providing me quotes! She has sensational customer service skills! Her positive attitude was delightful and refreshing! Thank you for your outstanding communication expertise and kindness!"

Mallory Kane

February 22, 2023

5  out of  5 rating by Mallory Kane
"Meredith was great!! Very knowledgeable, personable, and helpful. She made the experience super easy and positive with switching from a different insurance company! Very prompt in her responses and called me when she said she was going to. Thank you, Meredith!"

Benjamin Prince

February 21, 2023

5  out of  5 rating by Benjamin Prince
"I really appreciate Cait for her kindness and knowledge of handling my insurance policy. She has really helped me and I appreciate that. Looking forward to this great union going forward. Thanks."

Rebecca Short

February 21, 2023

5  out of  5 rating by Rebecca Short
"Meredith was very helpful with policy information, and account set up! excited to start this new journey with State Farm Thank you Meredith!"

Jean Vann

February 20, 2023

5  out of  5 rating by Jean Vann
"Caitlyn was the best. Very responsive, helpful, informative. Understood all my needs and answered questions precisely. And saved me a lot of money over my other insurance carrier . Thank you Caitlyn 😊"

Jasmine Soto

February 17, 2023

5  out of  5 rating by Jasmine Soto
"The BEST around! Thanks so much to this team for all their help!"

Jj Spencer

February 11, 2023

5  out of  5 rating by Jj Spencer
"Meredith was so friendly and helpful. She listened to my needs and found options available to match my needs within the scope of possibilities in their organization. Hopefully soon more home insurance options will be available for older construction homes that have been remodeled in Florida."

Sudha Madhuri

February 3, 2023

5  out of  5 rating by Sudha Madhuri
"Shannon was nice and welcoming. She helped me with my home insurance policy. I appreciate her support in patiently explaining all the questions."

Tia Levings

February 1, 2023

5  out of  5 rating by Tia Levings
"I changed insurance companies during a chaotic transition in my life and it was an item on my to-do list I dreaded. I can’t even express what a relief it was when I reached out to Shannon and Hollye at State Farm, they were not only quick and responsive, but empathetic and proactive. They solved a worry of mine so I could focus on much larger situations, saved me money, and I felt safe and covered. It ended up becoming a moment of kindness in a time of high stress—well above what’s expected of an insurance transaction. It’s business, but it’s also connection. Thank you!"

Katelyn Pickle

January 31, 2023

5  out of  5 rating by Katelyn Pickle
"Meredith is an incredible State Farm agent! Jake from State Farm has got nothing on her !!!!!"

Jacqueline Bell

January 30, 2023

5  out of  5 rating by Jacqueline Bell
"I really appreciate State farm talking with hollye helping me with my insurance. Great company"

carrie iacovone

January 26, 2023

5  out of  5 rating by carrie iacovone
"Meredith helped me out in getting a better than expected rate. She was thorough and also followed up to make sure everything was taken care of properly."

Jean Cooksey

January 25, 2023

5  out of  5 rating by Jean Cooksey
"As usual, our State Farm Agents are always there to help us and answer all our questions. There’s never a doubt that they really care and want to get all our ducks in a row. Good to know they are there for us."

Sondra Cohen

January 25, 2023

5  out of  5 rating by Sondra Cohen
"Kate has been great each time I've dealt with her. She knowledgeable and personable. I trust her. She's a pleasure to deal with."

Candice Perry

January 25, 2023

5  out of  5 rating by Candice Perry
"Cait was professional, informative and helpful. Her suggestions were perfect for my needs."